Conference Agenda
Wednesday March 10th |
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| Time | Session | Speaker |
MORNING SESSIONS |
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| 10:15 a.m. - 11:45 a.m. | Welcome & Keynote Address: "The Future of Aging Services" | Dr. John Bowling |
| 12:00 p.m. - 1:30 p.m. | Meet & Greet Lunch | Sheila McMackin & Kim Stoneking |
AFTERNOON SESSIONS |
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| 1:30 p.m. - 3:00 p.m. | Private Duty Home Care from the Customer Perspective | Jason Tweed & Stephen Tweed |
| 1:30 p.m. - 3:00 p.m. | Legal Issues Facing Homecare Agencies: Protecting Your Business, Intellectual Property and Bottom Line | Robert King. Esq |
| 1:30 p.m. - 3:00 p.m. | Online Relationship Building: Social Media Marketing for Elder Care Providers | Valerie VanBooven |
| 3:30 p.m. - 5:00 p.m. | Implementing Customer Service Techniques | Christina Chartrand |
| 3:30 p.m. - 5:00 p.m. | Business Owners: Take Control of Your Exit Plan | Risa Baker |
| 3:30 p.m. - 5:00 p.m. | Touchy-Feely is for Caregivers, Not the Accounting Staff | Geraldine Fioriglio |
| 5:00 p.m. - 7:00 p.m. | WELCOME RECEPTION | |
Thursday March 11th |
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| Time | Session | Speaker |
MORNING SESSIONS |
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| 8:30 a.m. - 10:00 a.m. | Hospitals' Focus on Re-admittance Rates - An Opportunity for Your Agency | Jim Wills & Ben Albert |
| 8:30 a.m. - 10:00 a.m. | The Relevant Home Care Marketer | Lori Moshier |
| 8:30 a.m. - 10:00 a.m. | Veterans & Start Ups - Access Your Agency's Potential…Now! | Regina & Kelly McNamara |
| 10:30 a.m. - Noon | KEYNOTE SPEAKER | Norm Bouchard |
| 12:15 p.m. - 1:30 p.m. | BUSINESS LUNCHEON | |
AFTERNOON SESSIONS |
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| 1:45 p.m. - 3:15 p.m. | Basic Marketing for Home Care: Understanding and Working with Social Media as a Tool for Success | Merrily Orsini |
| 1:45 p.m. - 3:15 p.m. | Optimizing for Success: Comprehensive Plan of Care | Bert Cave |
| 1:45 p.m. - 3:15 p.m. | Add Value and Revenue to Your Practice with Geriatric Care Management | Linda Fodrini-Johnson |
| 3:45 p.m. - 5:15 p.m. | Exceptional Growth Through Exceptional Caregivers - The Gold Standard Screening Process | Leigh Davis |
| 3:45 p.m. - 5:15 p.m. | Expanding Beyond Non-medical | Cathy Meckes |
| 3:45 p.m. - 5:15 p.m. | The Art of Negotiation | Dexter Braff |
Friday March 12th |
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| Time | Session | Speaker |
| 8:30 a.m. - 10:00 a.m. | Congress & Home Care - NPDA's Advocacy Agenda | Rep. Schwartz & Danae Kehoe |
| 10:30 a.m. - Noon | A Legal Update | John Gilliland |
| Noon - 1:30 | Closing Lunch - Door Prizes | NPDA Staff |